Our CEO and Founder, Martin Neale, has been nomianated for the prestigious 'Public Sector Entrepreneur' category at the Enterprise Awards.

Fantastic night at the LGC Awards this week. It was a privilege to stand as finalists and runner-up in the Innovation category.

As the LGC Awards and MJ Awards approach this month, we are proud to celebrate our ongoing partnership with Derby City Council, a...

The rise of Generative AI (GenAI) in education presents both opportunities and challenges. With over 90% of students already engaging...

Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.

Celebrating ChatGPT's 1st year: Transforming UK public sector with generative AI. Revolutionising efficiency, engagement & decision-making.

We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their new SMART AI Recruitment Assistant. Dedicated to...

Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...

Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...

Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...

The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...

What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...