ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...

Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.

Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions

Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...

As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...

ICS.AI client Durham University nominated for Best Technological or Digital Innovation of the Year in The Higher Education Awards 2021

One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...

SOBOT, the Southampton City Council 2nd Generation Chatbot has achieved a 90%+ success rate when answering citizens questions Sobot, the...

Read our latest feature in Transform Magazine (Issue 17 - May 2020) to learn more on how we helped Cheshire West & Chester Council handle...

ICS.AI are excited to announce that our COVID-19 AI Digital Assistant is now available to help public sector organisations provide...

The Crown Prosecution Service introduce the FLEX Intelligent Digital Workplace and the FLEX AI Employee Services Chatbot to boost...

HCPC –the Health and Care Professionals Council are a London based regulatory body set up to protect the public. They hold and publish a...

The Department for Business, Energy & Industrial Strategy introduce the FLEX HR Services Chatbot to streamline HR Services and improve...