Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.

Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...

We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their new SMART AI Recruitment Assistant. Dedicated to...

Discover how integrating SMART AI Learning Copilot can revolutionise teaching and learning, ensuring your institution leads the edu sector.

Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.

The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.

Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.

How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services

Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...

ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...

Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...

ICS.AI would firstly like to thank iESE for inviting us to their Local Government virtual conference last week, it was great session to...

Trends toward citizen digital self-service and remote working have accelerated dramatically because of COVID-19, creating an opportunity...