Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.

Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...

In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...

Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.

The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.

How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services

One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...