Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...